Returns & Refunds
Clear support for returns and damage
Contact us promptly so we can review the correct order and evidence.
Made-to-order Dioramas
Our Dioramas are handmade to order and enter production after purchase. You may request cancellation before production begins. Once production has begun, cancellations or refunds for change of mind are not accepted. Damaged, defective, incorrect, or fulfillment-error items remain covered — see “Damage in transit” below — and nothing here affects your rights under applicable consumer law.
Ready-made items
The 14-day return window applies only to ready-made, in-stock items that were not made specifically for your order.
Personalised custom orders
Personalised custom orders cannot normally be cancelled or returned after production begins unless damaged, defective or required by applicable consumer law.
Damage in transit
Contact support within 7 days of delivery with your order number, photos of the outer package, photos of the internal packaging and photos of the damaged item.
Standard outbound shipping is included in the product price and is not listed as a separate refundable charge.